Privacy Policy

Last updated: 02/06/2025

At Nouae, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

We comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws in Austria and the European Union.

1. Who We Are

Website: https://nouae.at/

Business Owner: [Insert your full name or business name]

Email: [Insert your business email]

Location: Vienna, Austria

Applicable laws: GDPR (EU), DSG (Austria)

2. What Data We Collect

We collect and process the following types of personal data:

Contact Information (e.g. your name, email address) when you submit a contact form.
Booking Details when you schedule an appointment via our booking system (Amelia).
Newsletter Signup information (via Mailchimp – planned).
Usage Data (e.g. pages visited, device type) through cookies and Google Analytics.
Consent Records via our cookie banner (Complianz).

3. How We Use Your Data

We use your personal data only when necessary, and only for the following purposes:

To respond to your contact form inquiries.
To manage bookings and appointments.
To send newsletters (only if you subscribe).
To analyze website usage and improve our services.
To comply with legal obligations, such as keeping a consent log.

4. Legal Basis for Processing

We process your data based on one or more of the following legal bases:

Your Consent – when you submit forms, accept cookies, or subscribe to newsletters.
Contractual Necessity – when you book an appointment.
Legitimate Interest – for website analytics and improving user experience.
Legal Obligation – to comply with data protection laws.

5. Cookies & Tracking

We use cookies to ensure website functionality, analyze traffic, and offer you a better experience. You can manage or withdraw your consent at any time through the cookie banner powered by Complianz.

For more details, see our [Cookie Policy].

6. Data Sharing

We do not sell or rent your personal data. However, we may share data with:

Service Providers – such as Amelia (booking system), Mailchimp (newsletter), and Google Analytics.
Legal Authorities – if required by law.

Each third-party service complies with GDPR and maintains adequate security measures.

7. Data Retention

We retain your personal data only as long as necessary:

Contact form data: up to 1 year.
Booking data: as long as needed to manage appointments and comply with tax/legal duties.
Analytics data: typically stored anonymously and retained up to 14 months (Google Analytics default).
Newsletter data: until you unsubscribe.

8. Your Rights Under GDPR

You have the right to:

Access your data.
Request correction or deletion.
Withdraw your consent.
Object to certain types of processing.
Lodge a complaint with your local data protection authority (Datenschutzbehörde Austria).

To exercise any of these rights, contact us at [Insert your email].

9. Data Security

We take appropriate technical and organizational measures to secure your data from unauthorized access, loss, or misuse. This includes secure hosting, SSL encryption, and access control.

10. International Data Transfers

Our website is hosted within the EU, and we aim to keep your data within the European Economic Area (EEA). However, when we use tools like Mailchimp or Google Analytics, your data may be transferred to the U.S. under standard contractual clauses approved by the European Commission.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [Insert your business email]

Website: https://nouae.at/