{
    "id": 74,
    "date": "2025-04-22T09:31:42",
    "date_gmt": "2025-04-22T09:31:42",
    "guid": {
        "rendered": "https:\/\/nouae.at\/?page_id=74"
    },
    "modified": "2025-06-08T11:59:12",
    "modified_gmt": "2025-06-08T11:59:12",
    "slug": "terms-conditions",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/nouae.at\/en_us\/terms-conditions\/",
    "title": {
        "rendered": "Terms & Conditions"
    },
    "content": {
        "rendered": "<header class=\"wp-block-group alignfull is-style-section-1 has-custom-black-coffee-color has-custom-ivory-background-color has-text-color has-background has-link-color uag-hide-mob wp-elements-891e35654a2940db97634938c5beda01 is-layout-flow wp-block-group-is-layout-flow is-style-section-1--1\" id=\"top\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-3429b663 wp-block-group-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/nouae.at\/en_us\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"293\" src=\"https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1024x293.png\" alt=\"\" class=\"wp-image-24\" style=\"width:108px;height:auto\" srcset=\"https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1024x293.png 1024w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-300x86.png 300w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-768x220.png 768w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1536x439.png 1536w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-2048x586.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div class=\"wp-block-group is-content-justification-right is-nowrap is-layout-flex wp-container-core-group-is-layout-e6c01791 wp-block-group-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\"><nav style=\"font-size:0.75rem;\" class=\"has-text-color has-custom-umber-color is-responsive items-justified-space-between wp-block-navigation is-content-justification-space-between is-layout-flex wp-container-core-navigation-is-layout-224b6fb3 wp-block-navigation-is-layout-flex\" aria-label=\"Menu\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" aria-label=\"Open menu\" class=\"wp-block-navigation__responsive-container-open\" \n\t\t\t\tdata-wp-on--click=\"actions.openMenuOnClick\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t><svg width=\"24\" height=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 7.5h16v1.5H4z\"><\/path><path d=\"M4 15h16v1.5H4z\"><\/path><\/svg><\/button>\n\t\t\t\t<div class=\"wp-block-navigation__responsive-container  has-text-color has-custom-charcola-color\"  id=\"modal-2\" \n\t\t\t\tdata-wp-class--has-modal-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-class--is-menu-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-watch=\"callbacks.initMenu\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t\tdata-wp-on--focusout=\"actions.handleMenuFocusout\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t>\n\t\t\t\t\t<div class=\"wp-block-navigation__responsive-close\" tabindex=\"-1\">\n\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-dialog\" \n\t\t\t\tdata-wp-bind--aria-modal=\"state.ariaModal\"\n\t\t\t\tdata-wp-bind--aria-label=\"state.ariaLabel\"\n\t\t\t\tdata-wp-bind--role=\"state.roleAttribute\"\n\t\t\t>\n\t\t\t\t\t\t\t<button aria-label=\"Close menu\" class=\"wp-block-navigation__responsive-container-close\" \n\t\t\t\tdata-wp-on--click=\"actions.closeMenuOnClick\"\n\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m13.06 12 6.47-6.47-1.06-1.06L12 10.94 5.53 4.47 4.47 5.53 10.94 12l-6.47 6.47 1.06 1.06L12 13.06l6.47 6.47 1.06-1.06L13.06 12Z\"><\/path><\/svg><\/button>\n\t\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-container-content\" \n\t\t\t\tdata-wp-watch=\"callbacks.focusFirstElement\"\n\t\t\t id=\"modal-2-content\">\n\t\t\t\t\t\t\t\t<ul style=\"font-size:0.75rem;\" class=\"wp-block-navigation__container has-text-color has-custom-umber-color is-responsive items-justified-space-between wp-block-navigation\"><li style=\"font-size: 0.75rem; text-transform:uppercase;letter-spacing:1px;\" class=\"wp-block-navigation-item wp-block-navigation-link has-small-font-size\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/home\/\"><span class=\"wp-block-navigation-item__label\">HOME<\/span><\/a><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-on--mouseenter=\"actions.openMenuOnHover\" data-wp-on--mouseleave=\"actions.closeMenuOnHover\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" style=\"font-size: 0.75rem; letter-spacing:1px;\" class=\"wp-block-navigation-item has-child open-on-hover-click wp-block-navigation-submenu has-small-font-size\"><a class=\"wp-block-navigation-item__content\"><span class=\"wp-block-navigation-item__label\">TREATMENTS<\/span><\/a><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"TREATMENTS submenu\" class=\"wp-block-navigation__submenu-icon wp-block-navigation-submenu__toggle\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewbox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/button><ul data-wp-on--focus=\"actions.openMenuOnFocus\" style=\"letter-spacing:1px;\" class=\"wp-block-navigation__submenu-container has-text-color has-custom-charcola-color wp-block-navigation-submenu has-small-font-size\"><li style=\"font-size: 0.75rem; font-size:0.8rem;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/services\/\"><span class=\"wp-block-navigation-item__label\">All Treatments<\/span><\/a><\/li><li style=\"font-size: 0.75rem;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/services\/hair-removal\/\"><span class=\"wp-block-navigation-item__label\">Hair Removal<\/span><\/a><\/li><li style=\"font-size: 0.75rem; font-size:0.8rem;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/services\/facial-treatments\/\"><span class=\"wp-block-navigation-item__label\">Facial Treatments<\/span><\/a><\/li><li style=\"font-size: 0.75rem; font-size:0.8rem;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/services\/medical-skin-treatments\/\"><span class=\"wp-block-navigation-item__label\">Medical Skin Treatments<\/span><\/a><\/li><li style=\"font-size: 0.75rem; font-size:0.8rem;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/faqs\/\"><span class=\"wp-block-navigation-item__label\">FAQs<\/span><\/a><\/li><\/ul><\/li><li style=\"font-size: 0.75rem; text-transform:uppercase;letter-spacing:1px;\" class=\"wp-block-navigation-item wp-block-navigation-link has-small-font-size\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/about\/\"><span class=\"wp-block-navigation-item__label\">About<\/span><\/a><\/li><li style=\"font-size: 0.75rem; text-transform:uppercase;letter-spacing:1px;\" class=\"wp-block-navigation-item wp-block-navigation-link has-small-font-size\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/contact\/\"><span class=\"wp-block-navigation-item__label\">Contact<\/span><\/a><\/li><\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav>\n\n      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-f3cdc590\"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"calendar-days\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer\" href=\"https:\/\/nouae.at\/en_us\/booking\/\" target=\"_blank\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M160 32V64H288V32C288 14.33 302.3 0 320 0C337.7 0 352 14.33 352 32V64H400C426.5 64 448 85.49 448 112V160H0V112C0 85.49 21.49 64 48 64H96V32C96 14.33 110.3 0 128 0C145.7 0 160 14.33 160 32zM0 192H448V464C448 490.5 426.5 512 400 512H48C21.49 512 0 490.5 0 464V192zM64 304C64 312.8 71.16 320 80 320H112C120.8 320 128 312.8 128 304V272C128 263.2 120.8 256 112 256H80C71.16 256 64 263.2 64 272V304zM192 304C192 312.8 199.2 320 208 320H240C248.8 320 256 312.8 256 304V272C256 263.2 248.8 256 240 256H208C199.2 256 192 263.2 192 272V304zM336 256C327.2 256 320 263.2 320 272V304C320 312.8 327.2 320 336 320H368C376.8 320 384 312.8 384 304V272C384 263.2 376.8 256 368 256H336zM64 432C64 440.8 71.16 448 80 448H112C120.8 448 128 440.8 128 432V400C128 391.2 120.8 384 112 384H80C71.16 384 64 391.2 64 400V432zM208 384C199.2 384 192 391.2 192 400V432C192 440.8 199.2 448 208 448H240C248.8 448 256 440.8 256 432V400C256 391.2 248.8 384 240 384H208zM320 432C320 440.8 327.2 448 336 448H368C376.8 448 384 440.8 384 432V400C384 391.2 376.8 384 368 384H336C327.2 384 320 391.2 320 400V432z\"><\/path><\/svg><\/a>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\n      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-f1438f37\"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"whatsapp\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<a rel=\"noopener noreferrer\" href=\"https:\/\/wa.me\/436764411731\" target=\"_blank\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewbox= \"0 0 448 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7 .9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg><\/a>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/header>\n\n\n\n<div class=\"wp-block-group alignwide uag-hide-desktop uag-hide-tab is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-262dcddf wp-block-group-is-layout-flex\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-bottom:0;padding-left:var(--wp--preset--spacing--40)\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/nouae.at\/en_us\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"293\" src=\"https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1024x293.png\" alt=\"\" class=\"wp-image-24\" style=\"width:108px;height:auto\" srcset=\"https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1024x293.png 1024w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-300x86.png 300w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-768x220.png 768w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1536x439.png 1536w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-2048x586.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<div style=\"height:100px;width:0px\" aria-hidden=\"true\" class=\"wp-block-spacer wp-container-content-6388d5dc\"><\/div>\n\n\n<nav class=\"is-responsive items-justified-center is-vertical wp-block-navigation is-content-justification-center is-layout-flex wp-container-core-navigation-is-layout-20b7d91a wp-block-navigation-is-layout-flex\" aria-label=\"Menu (Mobile)\" \n\t\t data-wp-interactive=\"core\/navigation\" data-wp-context='{\"overlayOpenedBy\":{\"click\":false,\"hover\":false,\"focus\":false},\"type\":\"overlay\",\"roleAttribute\":\"\",\"ariaLabel\":\"Menu\"}'><button aria-haspopup=\"dialog\" aria-label=\"Open menu\" class=\"wp-block-navigation__responsive-container-open\" \n\t\t\t\tdata-wp-on--click=\"actions.openMenuOnClick\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t><svg width=\"24\" height=\"24\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 7.5h16v1.5H4z\"><\/path><path d=\"M4 15h16v1.5H4z\"><\/path><\/svg><\/button>\n\t\t\t\t<div class=\"wp-block-navigation__responsive-container\"  id=\"modal-3\" \n\t\t\t\tdata-wp-class--has-modal-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-class--is-menu-open=\"state.isMenuOpen\"\n\t\t\t\tdata-wp-watch=\"callbacks.initMenu\"\n\t\t\t\tdata-wp-on--keydown=\"actions.handleMenuKeydown\"\n\t\t\t\tdata-wp-on--focusout=\"actions.handleMenuFocusout\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t>\n\t\t\t\t\t<div class=\"wp-block-navigation__responsive-close\" tabindex=\"-1\">\n\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-dialog\" \n\t\t\t\tdata-wp-bind--aria-modal=\"state.ariaModal\"\n\t\t\t\tdata-wp-bind--aria-label=\"state.ariaLabel\"\n\t\t\t\tdata-wp-bind--role=\"state.roleAttribute\"\n\t\t\t>\n\t\t\t\t\t\t\t<button aria-label=\"Close menu\" class=\"wp-block-navigation__responsive-container-close\" \n\t\t\t\tdata-wp-on--click=\"actions.closeMenuOnClick\"\n\t\t\t><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m13.06 12 6.47-6.47-1.06-1.06L12 10.94 5.53 4.47 4.47 5.53 10.94 12l-6.47 6.47 1.06 1.06L12 13.06l6.47 6.47 1.06-1.06L13.06 12Z\"><\/path><\/svg><\/button>\n\t\t\t\t\t\t\t<div class=\"wp-block-navigation__responsive-container-content\" \n\t\t\t\tdata-wp-watch=\"callbacks.focusFirstElement\"\n\t\t\t id=\"modal-3-content\">\n\t\t\t\t\t\t\t\t<ul class=\"wp-block-navigation__container is-responsive items-justified-center is-vertical wp-block-navigation\"><li style=\"text-transform:uppercase;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/\"><span class=\"wp-block-navigation-item__label\">Home<\/span><\/a><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-on--mouseenter=\"actions.openMenuOnHover\" data-wp-on--mouseleave=\"actions.closeMenuOnHover\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" class=\"wp-block-navigation-item has-child open-on-hover-click wp-block-navigation-submenu\"><a class=\"wp-block-navigation-item__content\"><span class=\"wp-block-navigation-item__label\">TREATMENTS<\/span><\/a><button data-wp-bind--aria-expanded=\"state.isMenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"TREATMENTS submenu\" class=\"wp-block-navigation__submenu-icon wp-block-navigation-submenu__toggle\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewbox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/button><ul data-wp-on--focus=\"actions.openMenuOnFocus\" class=\"wp-block-navigation__submenu-container wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/services\/\"><span class=\"wp-block-navigation-item__label\">All Treatments<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/services\/hair-removal\/\"><span class=\"wp-block-navigation-item__label\">Hair Removal<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/services\/facial-treatments\/\"><span class=\"wp-block-navigation-item__label\">Facial Treatments<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/services\/medical-skin-treatments\/\"><span class=\"wp-block-navigation-item__label\">Medical Skin Treatments<\/span><\/a><\/li><\/ul><\/li><li style=\"text-transform:uppercase;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/about\/\"><span class=\"wp-block-navigation-item__label\">About<\/span><\/a><\/li><li style=\"text-transform:uppercase;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/contact\/\"><span class=\"wp-block-navigation-item__label\">Contact<\/span><\/a><\/li><li style=\"text-transform:uppercase;\" class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/nouae.at\/en_us\/booking\/\"><span class=\"wp-block-navigation-item__label\">appointments<\/span><\/a><\/li><li class=\"wp-block-navigation-item\">\n<ul class=\"wp-block-social-links has-icon-color is-style-logos-only is-content-justification-center is-layout-flex wp-container-core-social-links-is-layout-8df16dcc wp-block-social-links-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--30)\"><li style=\"color:#301f1b;\" class=\"wp-social-link wp-social-link-whatsapp has-custom-umber-color wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/wa.me\/436764411731\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M 12.011719 2 C 6.5057187 2 2.0234844 6.478375 2.0214844 11.984375 C 2.0204844 13.744375 2.4814687 15.462563 3.3554688 16.976562 L 2 22 L 7.2324219 20.763672 C 8.6914219 21.559672 10.333859 21.977516 12.005859 21.978516 L 12.009766 21.978516 C 17.514766 21.978516 21.995047 17.499141 21.998047 11.994141 C 22.000047 9.3251406 20.962172 6.8157344 19.076172 4.9277344 C 17.190172 3.0407344 14.683719 2.001 12.011719 2 z M 12.009766 4 C 14.145766 4.001 16.153109 4.8337969 17.662109 6.3417969 C 19.171109 7.8517969 20.000047 9.8581875 19.998047 11.992188 C 19.996047 16.396187 16.413812 19.978516 12.007812 19.978516 C 10.674812 19.977516 9.3544062 19.642812 8.1914062 19.007812 L 7.5175781 18.640625 L 6.7734375 18.816406 L 4.8046875 19.28125 L 5.2851562 17.496094 L 5.5019531 16.695312 L 5.0878906 15.976562 C 4.3898906 14.768562 4.0204844 13.387375 4.0214844 11.984375 C 4.0234844 7.582375 7.6067656 4 12.009766 4 z M 8.4765625 7.375 C 8.3095625 7.375 8.0395469 7.4375 7.8105469 7.6875 C 7.5815469 7.9365 6.9355469 8.5395781 6.9355469 9.7675781 C 6.9355469 10.995578 7.8300781 12.182609 7.9550781 12.349609 C 8.0790781 12.515609 9.68175 15.115234 12.21875 16.115234 C 14.32675 16.946234 14.754891 16.782234 15.212891 16.740234 C 15.670891 16.699234 16.690438 16.137687 16.898438 15.554688 C 17.106437 14.971687 17.106922 14.470187 17.044922 14.367188 C 16.982922 14.263188 16.816406 14.201172 16.566406 14.076172 C 16.317406 13.951172 15.090328 13.348625 14.861328 13.265625 C 14.632328 13.182625 14.464828 13.140625 14.298828 13.390625 C 14.132828 13.640625 13.655766 14.201187 13.509766 14.367188 C 13.363766 14.534188 13.21875 14.556641 12.96875 14.431641 C 12.71875 14.305641 11.914938 14.041406 10.960938 13.191406 C 10.218937 12.530406 9.7182656 11.714844 9.5722656 11.464844 C 9.4272656 11.215844 9.5585938 11.079078 9.6835938 10.955078 C 9.7955938 10.843078 9.9316406 10.663578 10.056641 10.517578 C 10.180641 10.371578 10.223641 10.267562 10.306641 10.101562 C 10.389641 9.9355625 10.347156 9.7890625 10.285156 9.6640625 C 10.223156 9.5390625 9.737625 8.3065 9.515625 7.8125 C 9.328625 7.3975 9.131125 7.3878594 8.953125 7.3808594 C 8.808125 7.3748594 8.6425625 7.375 8.4765625 7.375 z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">WhatsApp<\/span><\/a><\/li>\n\n<li style=\"color:#301f1b;\" class=\"wp-social-link wp-social-link-mail has-custom-umber-color wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"mailto:clinique@nouae.at\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19,5H5c-1.1,0-2,.9-2,2v10c0,1.1.9,2,2,2h14c1.1,0,2-.9,2-2V7c0-1.1-.9-2-2-2zm.5,12c0,.3-.2.5-.5.5H5c-.3,0-.5-.2-.5-.5V9.8l7.5,5.6,7.5-5.6V17zm0-9.1L12,13.6,4.5,7.9V7c0-.3.2-.5.5-.5h14c.3,0,.5.2.5.5v.9z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Mail<\/span><\/a><\/li><\/ul>\n<\/li><\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-65448623 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:0;padding-bottom:var(--wp--preset--spacing--60);padding-left:0\">\n<h1 class=\"wp-block-heading has-x-large-font-size\" style=\"padding-top:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50)\">General Terms and Conditions<\/h1>\n\n\n\n<p><strong><strong>1. General Terms and Conditions<\/strong><\/strong><\/p>\n\n\n\n<p>The following General Terms and Conditions (&#8220;GTC&#8221;) apply to all contracts and services between <strong>NOUA\u00c9 e.U.<\/strong> (hereinafter referred to as the &#8220;Contractor&#8221;) and the customer (hereinafter referred to as the &#8220;Client&#8221;) in the areas of cosmetics, hair removal, as well as ancillary services and product sales provided at the Contractor\u2019s business premises. The version of the General Terms and Conditions valid at the time the contract is concluded shall apply.<\/p>\n\n\n\n<p>The Contractor performs all services to the best of their knowledge and belief, and in accordance with the latest industry standards. Legal transactions between the Contractor and the Client that are not covered by these GTC require a separate written agreement. Oral side agreements shall be ineffective. Only the Contractor\u2019s GTC shall apply; any other terms and conditions are excluded.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>2. Conclusion of Contract<\/strong><\/p>\n\n\n\n<p>All service and product offers are non-binding. Reasonable changes remain reserved.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By arranging an appointment for a service, the Client declares the binding acceptance of the Contractor\u2019s offer.<\/li>\n\n\n\n<li>\u00a0If the contract is concluded electronically, the receipt of the Client\u2019s booking request will be confirmed without delay.<\/li>\n\n\n\n<li>\u00a0The access provision does not yet represent a binding acceptance of the booking.<\/li>\n<\/ul>\n\n\n\n<p>&nbsp;The binding acceptance occurs through a written or telephone confirmation of the appointment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>3. Duties of the Client<\/strong><\/p>\n\n\n\n<p>The Client is obliged to fully and truthfully inform the Contractor prior to the start of any treatment about any existing illnesses, health conditions, allergies, or other physical complaints (in particular diabetes, blood thinning, etc.) that must be taken into consideration by the Contractor in the provision of services, or that may affect the Client\u2019s health. This serves to prevent complications during the treatment and to avoid potential harm.<\/p>\n\n\n\n<p>The relevant information must be documented in the Client\u2019s medical history form to ensure complete and traceable communication.<\/p>\n\n\n\n<p>If the Client\u2019s health condition changes after the initial consultation, the Contractor must be informed without delay so that treatment can be adapted accordingly.<\/p>\n\n\n\n<p><strong>4. Prices and terms of payment<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All prices are based on the price lists valid at the time the service is provided. These are available for viewing at the place of business or accessible on the website. In case of doubt, the online prices apply.<\/li>\n\n\n\n<li>New price lists automatically replace all previous versions and are valid from the date they are published at the business premises or online.<\/li>\n\n\n\n<li>The stated prices for treatments and retail products include statutory VAT.<\/li>\n\n\n\n<li>Payment is due in cash at the place of business immediately upon completion of the treatment, without any deduction.<\/li>\n\n\n\n<li>Payment by direct debit or on account are not accepted.\u00a0<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>5. Changes and Reservations<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The Contractor reserves the right to make interim changes to the type and scope of treatments as well as to pricing.<\/li>\n\n\n\n<li>When new General Terms and Conditions or new offer and price lists are published, all previous ones become void.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>6. Retention of Title<\/strong><\/p>\n\n\n\n<p>The Contractor retains ownership of all goods sold until full payment of all claims arising from the ongoing business relationship with the Client has been received.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>7. <\/strong><strong>Cancellation and Refund Policy<\/strong><\/p>\n\n\n\n<p>Scheduled appointments (via phone, email, online, or in person) are binding and must be kept. Cancellations or rescheduling free of charge are possible up to 24 hours (on working days) before the appointment. Voicemail messages and emails cannot be retrieved from Saturday to Monday at 9:30 AM or on public holidays. Cancellations during this time are therefore not possible.<\/p>\n\n\n\n<p><strong>Consequences of late cancellation or rescheduling by the Client:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For pre-paid treatments (e.g., vouchers or subscriptions), there is no right to a refund or partial refund.<\/li>\n\n\n\n<li>For unpaid treatments, a cancellation fee of 75% of the agreed treatment price will be charged. The minimum cancellation fee is \u20ac75.<\/li>\n\n\n\n<li>Treatment time begins upon the Client\u2019s arrival in the treatment room.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In the event of a delay by the client, the originally agreed appointment time remains unchanged. Missed time can only be added at the end of the session if it does not interfere with the Contractor\u00b4s schedule.<\/li>\n\n\n\n<li>If the delay is such that the full treatment can no longer be provided without impacting subsequent appointments, the Contractor reserves the right to shorten the treatment while charging the full price. This ensures that all clients receive service to the highest standard and on time.<\/li>\n\n\n\n<li>In exceptional cases, such as proven unforeseen events (e.g. illness or emergencies), cancellation fees may be waived or reduced at the discretion of the practitioner. Each case will be individually assessed.<\/li>\n<\/ul>\n\n\n\n<p><strong>If the Contractor has to reschedule:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the Contractor is unable to keep an appointment due to reasons beyond her control or force majeure, the Client will be notified as soon as possible, provided that up-to-date contact details are available. In such cases, the Contractor has the right to reschedule at short notice or withdraw from the contract.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>8. Appointment Calendar<\/strong><\/p>\n\n\n\n<p>Scheduled appointments are entered into a calendar created for the Client. Each appointment is confirmed in writing (electronically) or by telephone. Appointments recorded in the calendar or client file are part of this agreement.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>9. Consultations \/ Treatments<\/strong><\/p>\n\n\n\n<p>All consultations and treatments are solely intended to promote the Client\u2019s well-being and health. They are not medical procedures and do not replace medical diagnoses or treatments by a doctor or alternative practitioner. The Client is required to inform the Contractor in advance of any relevant health issues or pre-existing conditions, including fungal infections, diabetes, allergies, medications, sensitivities, or other physical concerns that may affect treatment.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>10. Treatment Exclusion<\/strong><\/p>\n\n\n\n<p>The Contractor reserves the right to refuse, modify, or discontinue a treatment if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>there are health or hygiene concerns,<br><\/li>\n\n\n\n<li>the treatment is not professionally advisable,<br><\/li>\n\n\n\n<li>the Client has provided false or incomplete health information that could pose a risk,<br><\/li>\n\n\n\n<li>contraindications exist or the treatment carries heightened health risks,<br><\/li>\n\n\n\n<li>the Contractor requests a medical clearance confirming treatment is safe.<br><\/li>\n<\/ul>\n\n\n\n<p>The Client is expected to behave appropriately during their visit.&nbsp; If the Client continues to behave inappropriately after a warning, the Contractor reserves the right to expel them and possibly issue a ban from the premises. In such cases, any payments already made will not be refunded.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>11. Special Offers \/ Vouchers<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift vouchers may be issued for a specific amount or service.<\/li>\n\n\n\n<li>The Contractor is not required to label ongoing promotions as such.<\/li>\n\n\n\n<li>Special Offers are valid indefinitely, but use within 12 months is recommended.<\/li>\n\n\n\n<li>Vouchers and subscriptions are fully transferable. Upon redemption, the voucher becomes the Contractor\u2019s property. Lost or stolen vouchers will not be replaced, even with proof of purchase. Partially paid, damaged, or invalid vouchers may be rejected.<\/li>\n\n\n\n<li>Discounts, special prices, and promotions cannot be combined. Promotional vouchers apply only to list prices and may only be redeemed once per person. Promotions are valid only within the stated period and while supplies last. Cash redemption of voucher value is excluded.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>12. Data Privacy<\/strong><\/p>\n\n\n\n<p>The Client explicitly agrees to the collection, processing, and use of their personal data. Storage occurs solely within the scope of fulfilling the order and managing the business relationship. If necessary, data may be shared with companies involved in the business process. No other data sharing occurs.<\/p>\n\n\n\n<p>Consent to the use of data may be withdrawn at any time in writing or via email.<\/p>\n\n\n\n<p>For full privacy information, please refer to our <a href=\"https:\/\/nouae.at\/en_us\/privacy-policy\/\" title=\"Privacy Policy\">Privacy Policy<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>13. Defects \/Warranty<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Claims by the Client regarding defective treatments or deliveries must be made within 5 days and are limited to rectification, either by correction or replacement at the Contractor\u2019s discretion.\u00a0\u00a0<\/li>\n\n\n\n<li>After this deadline, no further claims will be accepted.<\/li>\n\n\n\n<li>Claims for rectification become void if the treatment has been altered by another studio or the Client (e.g., using unauthorized creams or conducting their own corrections).\u00a0<\/li>\n\n\n\n<li>If rectification fails, the Client has the right to reduce the payment or withdraw from the contract.<\/li>\n\n\n\n<li>Minor defects do not justify contract termination.<\/li>\n\n\n\n<li>Further warranty claims, particularly for consequential damages, are excluded\u2014except in cases of intent, gross negligence, violation of essential contractual obligations, or harm to life, body, or health. The right to withdraw from the contract remains unaffected in these cases.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>14. Disclaimer of Liability<\/strong><\/p>\n\n\n\n<p>The Client must fully and truthfully inform the Contractor of any health conditions, allergies, or other restrictions that may affect treatment. Failure to provide this information and resulting health complications are not the responsibility of the Contractor.&nbsp;<\/p>\n\n\n\n<p>The Contractor accepts no liability for lost or forgotten clothing or valuables. Clients are advised not to leave valuables unattended during their visit.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>15. Miscellaneous Provisions<\/strong><\/p>\n\n\n\n<p>The contract and these General Terms and Conditions are governed solely by Austrian law. Any changes or additions to the contract, including verbal agreements, are only binding if confirmed in writing by the Contractor.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>16. Severability Clause<\/strong><\/p>\n\n\n\n<p>Should any provision of these General Terms and Conditions be or become invalid, void, or unenforceable, the remaining provisions shall remain unaffected. The wholly or partially ineffective regulation should be replaced by a regulation whose economic success comes as close as possible to that of the ineffective one.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>17. Jurisdiction<\/strong><\/p>\n\n\n\n<p>For consumers within the meaning of the Consumer Protection Act (KSchG), the statutory place of jurisdiction applies. For business clients, the competent court at the Contractor\u2019s registered office has jurisdiction.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-contrast-color has-text-color is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-db1c4fab wp-block-group-is-layout-flex\" style=\"min-height:40vh;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--80);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"293\" src=\"https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1024x293.png\" alt=\"\" class=\"wp-image-24\" style=\"width:161px;height:auto\" srcset=\"https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1024x293.png 1024w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-300x86.png 300w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-768x220.png 768w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-1536x439.png 1536w, https:\/\/nouae.at\/wp-content\/uploads\/2025\/04\/Nouae_Primary-Logo_Umber-2048x586.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center has-small-font-size\">GET IN TOUCH WITH US<\/p>\n\n\n\n<ul class=\"wp-block-social-links has-normal-icon-size has-icon-color is-style-logos-only is-layout-flex wp-block-social-links-is-layout-flex\"><li style=\"color:#301f1b;\" class=\"wp-social-link wp-social-link-instagram has-custom-umber-color wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/www.instagram.com\/nouae.at\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" 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